How to contact us

Via email: cranborne.reception@dorsetgp.nhs.uk

Cranborne Surgery, Pennys Lane, Cranborne BH21 5QE

01725 517272

Lake Road Surgery, Lake Road, Verwood BH31 6EH

 01202 822825

At times our lines can get busy we ask for your understanding.

You can also contact us quickly and securely using our online forms here>>


For information on our opening hours and where to find us, please visit our Contact Us page by following this link>>

We have one aim: to support, assist, treat and care for the community of Cranborne, Verwood and the surrounding area, helping people to obtain, regain and maintain a healthy quality of life.

We currently serve over 12,900 patients at our two surgeries based at Pennys Lane, Cranborne and Lake Road, Verwood.


Our website

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.

We provide a full range of NHS care services many of which can be accessed from the website. We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format.  

This website site has been developed in consultation with the members of our Patient Participation Group (PPG) to ensure it provides the information, advice, and access to the relevant services we provide to our patients.  Website content is regularly reviewed by the Practice and members of the PPG to ensure that it continues to meet the needs of our patients and provide quick and easy access to GP services online.

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical information.

Visit our Practice Information page for further details>> 

an ambulance in transit

If you require urgent medical attention or advice outside of normal surgery hours please dial 111 or follow this link to visit 111 online>>   Please note that the 111 call back service may be busy, and you might have to wait longer to get a call. 

For injuries that are not life threatening or serious, minor injuries units and urgent care centres can help. To find your local Minor Injuries Unit visit www.dorsethealthcare.nhs.uk/miu.

Please only use A&E or 999 only in an emergency for serious or life-threatening situations.

In a genuine emergency you should call 999.  Chest pains and/or shortness of breath constitute an emergency.

Our Patient Participation Group (PPG)

About our PPG and how to find out more

The Cranborne Practice Patient Participation Group (PPG) is formed of people from a variety of backgrounds, who each bring something different to the group. Its members are volunteer patients who work with the managers and clinicians at the Practice to support and promote the best possible health care for all patients.

Our Patient Participation Group works with us to help improve the quality of healthcare and response to patient needs. 

For more on our PPG Page follow this link>>

We welcome your feedback

Please tell us what you think about the care or treatment you have received from us using our Friends and Family Test Feedback Form>>  Note this is for feedback only and not enquiries.

This form has been developed based on NHS national guidance to help GP Practices improve patient experience.  Referred to as the Friends and Family Test (FFT), it is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.

FFT feedback is regularly reviewed by the Practice team and discussed with our patient Participation Group members.  A summary of FFT feedback is regularly published on our FFT web page:>>

The Cranborne Practice is part of the Crane Valley Primary Care Network (PCN)

The Crane Valley PCN represents four practices in East Dorset:

  • The Cranborne Practice
  • Barcellos Family Practice
  • Verwood Surgery
  • West Moors Village Surgery

For more information about the Crane Valley PCN and the services offered across the locality, visit www.cranevalleypcn.org.


Our latest news and Patient information

Annual GP Patient Survey Results 2024
The Cranborne Practice, including Lake Road Surgery, is one of Dorset's highest scoring GP practices, achieving a 9...
Whooping cough vaccinations are available for pregnant women
Whooping cough cases have been rising in England. We recommend getting the whooping cough vaccine to help prote...
Prescribing over the counter medicines - #HelpYourNHS
In line with NHS England recommendations, NHS Dorset has asked GP teams across the county to stop prescribing medici...
The Cranborne Practice results of the 2023/24 vaccination season are in!  
Over 6,400 patients were eligible for a Winter flu vaccine and  1,800 for a Spring COVID booster.  N...
NHS Health Checks - information for patients aged 40 to 74
If we've invited you for an NHS Health Check, it’s important to take up the offer and book yo...
New Consultation rooms boost the availability of face-to-face doctor appointments in Verwood
For over 40 years, The Cranborne Practice has provided primary healthcare services to people in Cranborne, Verwood a...
SystmConnect Online Consultation Services are now available
The Cranborne Practice is trialling a new online consultation system that enables patients to access some of o...
Inside the Spring 2024 edition of The Doctors Notes, you will find: Staff updates – we say farewell to ...
The COVID-19 spring booster vaccination campaign has started.
Seasonal COVID Booster Vaccinations are being offered to our patients aged 75 years old or over, those who live in...
Making a Repeat Prescription Request? Please Only Order What You Need!
Did you know that approximately 1.6 million medicine items are wasted unnecessarily in Dorset every year?  We a...


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