We regret to advise that from April 2025, Citizens Advice can no longer provide their outreach service in our GP surgeries, so we can no longer accept bookings at our Cranborne and Lake Road surgery sites. 

But we want to assure our patients that there are other ways to access free advice on various issues, including housing, benefits, debt, energy and more.

Citizen Advice are able to help most people either by phone or by email and a face-to-face appointment can be made if necessary.

Scroll down to find out the options available to local people. 

Wimborne Citizens Advice, Hanham Road, Wimborne  BH21 1AS
Open for drop-in:  Monday and Wednesday, 10 am to 12 noon

Ferndown Library, 1 Penny’s Walk, Ferndown  BH22 9TH 
Open for drop-in:  Tuesday and  Friday 10 am to 12 noon drop-in

Citizens Advice also has a general Advice Bus that goes to different locations across East Dorset, where their advisers can provide advice—the bus visits The Hub in Verwood on Tuesday mornings between 10 am and 12 noon.  

Follow this link for a timetable of other locations>>

Dorset Adviceline
Freephone number
The Dorset Adviceline is open Monday-Friday, 10am-4pm.
0800 144 8848

Textphone
0800 144 8884

By completing their email enquiry form using this link>>

Or find Quick Advice links on their website here>>

We also offer a ground-breaking initiative designed to provide options for support and advice for patients who may need help to address issues impacting their quality of life and therefore their health and wellbeing.  

Discover more about how you can access support services from professional organisations and groups in the local community on the Community SWITCH website by following this linnk>>