From 1 October 2025, it is a contractual requirement for all GP practices to publish on their website a Patient Charter called “You and Your General Practice (YYGP)”.

The charter outlines what patients can expect from their practice and how patients can help the practice deliver the best care.

This page provides information about the NHS You and Your General Practice (YYGP) Patient Charter, which outlines what you can expect from our practice and how you can assist us in delivering the best care for you and our community.

The charter is designed to support a positive relationship built on mutual respect and understanding. It encourages patients to be on time, be prepared for appointments, and cancel appointments they no longer need. It also describes how the practice can support patients (e.g., through reasonable adjustments) and how you can provide feedback or raise concerns.

Read the full NHS England YYGP document here>>

Translated versions are also available on the NHS England website.

To help you quickly find the information you need about our services, here are links to the most visited areas of our website:

• How to contact the practice

• Our opening hours and what to do when we are closed

• Our Practice Team

• Visiting Us

• How to register with us as a patient

• How to update your contact details when they change

• Patients’ rights and responsibilities are set out in the NHS Constitution

• How to book, change or cancel appointments

• Your options for ordering medication

• How to find out about your test results

• How we handle your personal information and your rights

• About our Patient Participation Group (PPG)

• How to provide feedback on your experience with us

• Our Policies and Standards

• Where you can find trusted health and care advice

• Where you can find support and help in the community

• How we can support you as a carer

• Our online services to help you access care more easily

• Practice news and updates