Opening Hours

Cranborne Surgery

Day Opening hours
Friday 19 April
8:30am to 1pm
2pm to 5pm
Saturday 20 April
Closed
Sunday 21 April
Closed
Monday 22 April
8:30am to 1pm
2pm to 6:30pm
Tuesday 23 April
8:30am to 1pm
2pm to 5pm
Wednesday 24 April
8:30am to 1pm
2pm to 5pm
Thursday 25 April
8:30am to 1pm
2pm to 5pm

Lake Road Surgery

Day Opening hours
Friday 19 April
8am to 6:30pm
Saturday 20 April
Closed
Sunday 21 April
Closed
Monday 22 April
8am to 6:30pm
Tuesday 23 April
8am to 6:30pm
Wednesday 24 April
8am to 6:30pm
Thursday 25 April
8am to 6:30pm

When We Are Closed

Scroll down to see information on what to do if your medical concern requires attention before we reopen.

Please only use A&E or 999 only in a genuine emergency for serious or life-threatening situations.  

Use the right service - only call 999 in an urgent life threatening emergency
a group of people sitting in chairs

NHS 111 Online

If you require urgent medical attention or advice outside of normal surgery hours please call NHS 111.

Calls to this number are free from both landlines and mobile phones.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Follow this link to access NHS 111 online or call 111 to speak to a staff member.

Your local pharmacy team can help

Pharmacies are part of the NHS family and the range of clinical services they provide has expanded significantly in recent years.

As qualified healthcare professionals, your local pharmacist can help with minor health problems.  They can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, back pain, headache and migraine, and period pain.

If symptoms suggest it's something more serious, pharmacists have the right training to make sure you get the help you need. For example they will tell you if you need to see a GP, nurse or other healthcare professional.

All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.   Many pharmacies are open until late and at weekends. You do not need an appointment.  Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

 

a pharmacist with the words, Felling unwell? Don't wait for it to get worse. Seek expert advice from your local pharmacy team. No appointment needed. Your health matters. Help us help you.

Pharmacy Opening Hours

Pharmacists are experts in medicines who can help you and your family with minor health concerns when we are closed. As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

Not sure where your local pharmacy is? Use the pharmacy finder on NHS uk.

In addition, NHS England - South West have created links to maps so you can visually see what pharmacies are open during the Bank Holiday dates. Visit the NHS England website  - South West website here>>

Minor Injuries Units (MIU) And Urgent Care Centres (UCC)

If you have an illness that is not life threatening, contact your GP surgery first if possible. You can still call your GP outside normal surgery hours, but you will usually be directed to an out-of-hours service. The out-of-hours period is 6.30pm to 8am on weekdays, and all day at weekends and bank holidays.

You can also call NHS 111, which can give you advice or direct you to the best local service to treat your injury.  

If your injury is not serious, you can get help from a minor injuries unit (MIU) or urgent care centre (UCC), rather than going to an A&E department. This will allow A&E staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait.

There are there are around seven million attendances at type 3 A&E services (WiCs, UCCs and MIUs) in England. MIUs and urgent care centres are usually led by nurses and an appointment is not
necessary.

Minor injuries units and urgent care centres can treat:

  • sprains and strains
  • broken bones
  • wound infections
  • minor burns and scalds
  • minor head injuries
  • insect and animal bites
  • minor eye injuries
  • injuries to the back, shoulder and chest

If there is not a minor injuries unit in your area, these services will also be provided by an A&E department. 

Minor injuries units and urgent care centres cannot treat:

  • chest pain
  • breathing difficulties
  • major injuries
  • problems usually dealt with by a GP
  • stomach pains
  • gynaecological problems
  • pregnancy problems
  • allergic reactions
  • overdoses
  • alcohol related problems
  • mental health problems
  • conditions likely to require hospital admission

Follow this link for more information on MIU's and UCC's.