Our Online Services

Help Us Help You

When booking an appointment with a GP or other Healthcare Professional using SystmOnline, the NHS App or the Airmid app, please ensure you:

  • note whether it’s a telephone or face-to-face appointment
  • note what surgery branch (Lake Road or Cranborne site) you are booking to attend
  • provide a reason for the appointment so the clinician can be prepared

Booking appointments with our Health Care Assistants

A reminder to our patients booking appointments with our Health Care Assistants (HCAs) via SystmOnline that the slots offered are for blood tests only. We offer routine blood test slots through SystmOnline etc. because they are of a defined duration.

Booking a non-routine HCA appointment this way enables our Reception team to find the right appointment slot for the patient. 

patients may still book quickly and easily online using our Nurse/HCA Appointment booking form by following this link:>>

Booking a non routine HCA appointment this way enables our Reception team to find the right appointment slot for the patient. Thank you.

Not registered for a SystmOnline Patient Account?

About one-third of our patients now actively use SystmOnline to access our services.  Why not join them to manage your health more conveniently?  The more patients that use digital services, the more it benefits your fellow patients and the Practice. 

If you have not already done so and want to sign up to access online services,  please email cranborne.reception@dorsetgp.nhs.uk with a photo or scan of your ID (driving license preferably as it has address) and we will email back the log in details.

You do not need to have a SystmOnline account to use this service, but if you log in using your SystmOnline account or NHS login details, it will save you from having to enter some of your personal information.

IMPORTANT:  The SystmConnect service is NOT for booking appointments or services other than those above.  Requests outside the types above may be returned and you will be asked to contact us by phone, email or other online options to complete your request. 

Try the NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. These include:

  • Order a repeat prescription through your nominated pharmacy
  • Check your symptoms
  • Access healthcare advice 
  • View existing and book future appointments
  • View your GP medical record, including test results
  • Find NHS information on hundreds of conditions
  • Use NHS 111 for urgent help online
  • Manage decisions around organ, tissue and blood donations.

A range of digital tools is available alongside the NHS App, giving people an important choice in how they access GP services online.

Learn more about the NHS App by clicking on the image below or following this link

Page last reviewed: 13 April 2023
Page created: 13 April 2023