19th Jul

Annual GP Patient Survey Results 2024

The Cranborne Practice, including Lake Road Surgery, is one of Dorset's highest scoring GP practices, achieving a 96% overall experience score in this year’s survey.

Our Patient Participation Group has helped us create this YouTube video to share our latest results>>

We care for over 12,900 patients, many with complex health needs. We are a Primary Care provider, not a commercial business. However, when the NHS is under immense pressure and patient demand is never higher, our satisfaction rate of 96% exceeds many private companies, such as banks and major retailers, who rely on customer service to maintain market share and make it one of their key selling points.

To our fantastic team, well done and thank you! And thanks to our Patient Participation Group members who help us shape our service to support, assist, treat, and care for the communities of Cranborne, Verwood, and the surrounding area.


The NHS logo and the words Young babies with whooping cough can become very unwell and may need hospital treatment.  If you are pregnant you can help your baby by getting vaccinated.
16th Jul

Whooping cough vaccinations are available for pregnant women

Whooping cough cases have been rising in England. We recommend getting the whooping cough vaccine to help protect you and your baby. It's safe and effective and will provide important protection for your newborn in its first months.
Please contact us to let us know if you have any questions or if you'd like to schedule an appointment.

a cartoon image of medications, the NHS Dorset logo and the words #HelpYourNHS   Prescriptions for 35 minor conditions are no longer available in Dorset.  Please visit your pharmacy instead.
12th Jul

Prescribing over the counter medicines - #HelpYourNHS

In line with NHS England recommendations, NHS Dorset has asked GP teams across the county to stop prescribing medicine and treatment for 35 minor conditions.  Medications for these conditions are readily available at your local pharmacy or supermarket. 

This will release thousands of hours of clinical time to enable us, as a GP Practice to focus on caring for people with more complex needs, increasing patient access.

Find out more about this by downloading and viewing the patient information leaflet here>>

Or visit the NHS Dorset website:

image depicts drive through vaccine clinic, the practice logo and the words news desk
9th Jul

The Cranborne Practice results of the 2023/24 vaccination season are in!  

Over 6,400 patients were eligible for a Winter flu vaccine and  1,800 for a Spring COVID booster.  NHS Dorset data shows that this season, seventy-nine per cent of our eligible patients took up the offer of a seasonal COVID booster.  That's 8% higher than the Dorset average.  Sixty-five per cent of eligible patients received a flu jab, 2% higher than the Dorset average.  

Thank you to those who received these important seasonal vaccinations,  helping to keep our community as safe as possible. 

Information on next season’s COVID Booster and Winter flu programmes will be published on our website and social media accounts in late summer 2024.

the Nhs logo and the words if you have been invited for an NHS health check by your GP, its important to book your appointment
21st Jun

NHS Health Checks - information for patients aged 40 to 74

If we've invited you for an NHS Health Check, it’s important to take up the offer and book your appointment.

Health Checks can reveal whether you're at risk of developing conditions such as heart disease, diabetes, kidney disease and stroke.
Many warning signs for these conditions, like high blood pressure and high cholesterol, do not have symptoms. So, even if you are feeling well right now, these checks are still essential to help protect your health in the future.
If we invite you for an NHS Health Check, it’s important to accept the offer and book your appointment, even if you feel well.

You may be eligible for a community NHS Health Check with LiveWell Dorset. Check your eligibility and find a location near you by following this link>>

Members of the Patient Participation Group with Managing Partner Jo Morris and GP Partner, Dr Andy Levinson.
9th May

New Consultation rooms boost the availability of face-to-face doctor appointments in Verwood

For over 40 years, The Cranborne Practice has provided primary healthcare services to people in Cranborne, Verwood and surrounding areas. 

In Dec 1984, the family-run Doctors practice moved to purpose-built accommodation in Cranborne, which grew and led to further opening of the Lake Road site in Dec 1988.  The Practice currently serves over 12,800 patients in the area. 

Always looking to improve, in 2011, the practice introduced online services and continued to innovate with programmes such as drive-through vaccination clinics and community engagement programmes. 

To meet the needs of a growing community, the Practice has invested in three new consultation rooms and recruited additional GPs. The additional facilities will significantly increase the capacity to provide face-to-face appointments and help reduce waiting times.

Putting the patient at the centre of operations helps the practice identify and respond to the community's needs. This approach is reflected in consistently high CQC inspection results and a 96.4% patient satisfaction score.

The new consultation rooms at the Lake Road surgery site are another milestone in The Cranborne Practice's constant development. To celebrate this, the practice invited members of the Patient Participation Group to open the rooms officially.

Commenting on the new rooms, Managing Partner Jo Morris said, “We constantly look at opportunities to improve patient care. We are pleased to invest in our community and create three new consultation rooms. These will provide more face-to-face GP appointments and enable us to provide a wider range of health care services for local people.”

Chair of the Practice’s Patient Participation Group,  Julie Saunders, says of the developments, “From a patient perspective, we are pleased to see The Cranborne Practice increasing their capacity to deliver healthcare and the benefits from the additional face-to-face GP appointments available.”


systmConnect on laptop and mobile phone screens
16th Apr

SystmConnect Online Consultation Services are now available

The Cranborne Practice is trialling a new online consultation system that enables patients to access some of our GP online services such as requesting a fit/sick note or asking about your test results.  Members of our Patient Participation Group helped us to test the system (called SystmConnect), and it was positively received.

Follow this link to find out more about SystmConnect>>

Please note that the SystmConnect service is NOT for booking appointments or ordering repeat medications, which can be done online using a SystmOnline Services Patient Access account.  However, we invite you to try the online consultation services we are trialling through SystmConnect and let us know what you think. 


The Doctors Notes newsletter
28th Mar


Inside the Spring 2024 edition of The Doctors Notes, you will find:

  • Staff updates – we say farewell to Dr Woollard and hello to a few new faces
  • A look back at the Practice’s performance and the feedback we’ve received from patients over the past year
  • News on the latest health awareness campaigns, and
  • More on our work to promote wellness in our community through our Community SWITCH programme.

Thank you to our amazing Patient Participation Group members for their input and support in creating this newsletter.  

Don’t forget you can let us know what you think of our patient communications using the Patient Communications Feedback form on our website here>>


Spring COVID-19 booster offer poster
24th Mar

The COVID-19 spring booster vaccination campaign has started.

Seasonal COVID Booster Vaccinations are being offered to our patients aged 75 years old or over, those who live in a care home for older adults or are aged 12 or over and have a weakened immune system.

Patients will be contacted if their NHS record suggests they may be eligible for a seasonal spring COVID-19 vaccine to be offered an appointment at drive-through clinics at the Community Vaccination Centre next to our Lake Road surgery in Verwood.  These clinics are scheduled for Monday, Tuesday and Wednesday evenings commencing the 22nd of April through to early June.

Patients with a mobile phone registered with us will be sent an SMS text message with details of how to book an appointment online.  You will be contacted on your landline if you do not have a mobile telephone number registered.

Please wait to be contacted by the NHS if you're eligible.

For more information on this season’s eligibility criteria, please visit the PCN Community Vaccination page here>>


Image depicting Only Order What You Need campaign
9th Feb

Making a Repeat Prescription Request? Please Only Order What You Need!

Did you know that approximately 1.6 million medicine items are wasted unnecessarily in Dorset every year?  We are asking our patients for help to reduce this.

We want people to have the right medicine and care while reducing the amount of medicine waste. If you have enough medicine at home, there’s no need to order more every time. You will still be able to request your medicine again in the future.  

The good news is that you can help make a tremendous difference by only ordering what you need. 

Thank you to the many people who are already doing this.

Follow this link to discover more>>

The Community SWITCH and Crane Valley PCN logos
6th Feb

Community SWITCH - a Path to Improved Health and Well-being

At The Cranborne Practice, we want to do all we can to help you with your well-being needs. 

What if together, we could do more for you?

Working with our colleagues in the Crane Valley Primary Care Network we offer a groundbreaking initiative designed to enhance local people's overall health and quality of life – Community SWITCH.

We understand that a patient's health and well-being extends beyond traditional medical care. Community SWITCH goes beyond the ordinary and empowering you with additional tools and opportunities to manage your health effectively.

Follow this link to discover more>>

The NHS logo and the words signs and symptoms of measles
19th Jan

Information on Measles Outbreak in the UK

As is being reported in the media, there has been an outbreak of measles in the West Midlands, which is likely to spread rapidly across more parts of the UK unless more people take up the MMR vaccine.

Measles usually starts with cold-like symptoms, followed by a rash a few days later. Some people may also get small spots in their mouth.

Visit our MMR web page about the signs and symptoms to look out for, and information on measles vaccination.  Follow this link>>

an archirtect working on building plans
20th Dec 2023

Additional Consulting Rooms at Lake Road

We are delighted to share some exciting news regarding our ongoing efforts to enhance and improve our patients’ healthcare experience.

Our proposal to develop three additional consulting rooms at our Lake Road Verwood surgery site has received approval. This expansion project will utilise the space previously occupied by the pharmacy, and work is set to commence on January 21st, 2024.

The decision to expand our facilities is a testament to our commitment to providing you with the best possible care. With these new consulting rooms, we aim to enhance our ability to accommodate patient appointments more efficiently, reducing wait times and ensuring you receive timely and personalised attention.

We understand the importance of a seamless and comfortable healthcare experience, and this expansion aligns with our dedication to continuously improve our services. Throughout the construction process, we will make every effort to minimise disruptions to your visits to our Lake Road branch.

Thank you for your ongoing support and trust in The Cranborne Practice as we embark on this programme to enhance our facilities.  We look forward to its positive impact on the quality of service we provide.

a cartoon of a pharmacist coming out of a laptop screen
8th Dec 2023

Fake Lloyds Pharmacy Emails

A phishing email campaign is currently targeting people with fake Lloyds Pharmacy emails. The emails falsely claim that by signing up for LloydsDirect you can easily manage prescriptions and get free delivery. 

These emails contain links designed to steal personal/financial information or install malware. The fraudsters have made the emails appear more genuine by including LloydsDirect/NHS logos and Trustpilot reviews.
However, these emails are fake. Do not click any links, provide info, or sign up through these emails. Double check directly with your pharmacy if unsure.
To learn more and stay updated on related scams, visit the official Lloyds Pharmacy customer service page: Suspicious Email/Spam Email ( to stay safe online Get Safe Online | The UK's leading Online Safety Advice Resource
Key protections:
• Verify pharmacy emails before clicking links or providing info
• Go directly to your pharmacy's website rather than through links
• Check for spelling/formatting issues indicating a potential fake
• Keep device security protections updated to block malware
Stay vigilant against pharmacy-themed phishing campaigns trying to steal personal information or distribute malware. Verify legitimacy through official channels before engaging.
a man with a mobile phone, the practice logo and the words, Committed to Improving Patient Access to our Services
16th Nov 2023

Our New Telephony System

As part of our continuing commitment to improving patient access, we are pleased to advise that we are installing a new and improved telephony system at our Cranborne and Lake Road Surgeries.  This upgrade is designed to optimize patient access and streamline communication, enabling us to serve you better.  Find out more here>>

a person holding a smartphone, the NHS logo and the words Online access to GP health records.  Over 12 million patients withonline accounts now have full access to their new GP health record entries.  Over 2,700 practices now offer this access to their patients by default.
28th Oct 2023

Online access to GP Health Records

From November 2023 all patients in our network who are over 16 will be able to view notes and health records. This includes notes from GP surgery appointments, test results, medications, and letters we receive from hospitals. These can be viewed online via the NHS App, NHS website, SystmOnline or the Airmid app. If you do not want your record to be available online, please speak with the Reception or Patient Services team at your surgery. For more, please visit the Crane Valley PCN information web page here>>

Crane Valley PCN logo and the Community Vaccination Centre address 131 Newtown Road, Verwood BH31 6EH (Next to Lake Road Surgery)
11th Sep 2023

Information For Patients Attending The Crane Valley PCN Vaccination Centre

Autumn COVID-19 Booster Vaccination Clinics are being held as drive through clinics on weekday evenings.  Patients must have a clinic appointment before attending.  

The Cranborne Practice Lake Road surgery remains open for evening patient appointments during Vaccination Clinic evening hours. To help ensure the safety of our patients, staff, and volunteers, please visit the PCN website for information on what to expect when attending the Autumn COVID Booster  Drive Through Clinic at the Crane Valley COVID Vaccination Centre. 

Link to information on the Crane Valley PCN Vaccination Centre>>

Information for patients on this year's Winter Flu Vaccination Programme
23rd Aug 2023

Winter Flu Vaccination Programme 2023/24 update

We are now taking bookings from eligible adult patients for this year’s Winter Flu Vaccinations. Find out if you are eligible for a free NHS flu vaccination and how to book by visiting our Winter Flu Programme web page here>>
We would ask all eligible patients to support The Cranborne Practice by having their flu vaccination with us.
  • We have direct access to your medical records, so your flu immunisation can be added to your patient record more quickly.
  • We can ensure continuity of care for our patients and carers - we already know you, and you know us!
  • We can inform you if you are entitled to other vaccinations, such as shingles or pneumonia.
  • Attending our drive-through clinics is much more convenient than travelling to another provider.
We appreciate our patients coming to us for their flu vaccination. The small payment we receive from the NHS each time we give a flu vaccination is an essential part of our practice finances, helping us continue to provide services for our patients. We lose out each time patients go to a pharmacy for their flu vaccination.
Thank you for helping us, help you.
the practice and NHS logos and the words The Friends and Family Test, our latest results
18th Aug 2023

Our NHS Friends and Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review and improve our service to you. Between April and the end of July, our Practice received 328 FFT responses.

We are delighted to learn from our recent NHS Friends & Family test results that 99.4% of respondents said their recent experience of visiting the Practice was Good or Very Good.

Find out more including patients' feedback comments on our website here>>

An extract of the Summer Newsletter front page
19th Jul 2023

Summer 2023 edition of The Doctors Notes

We’re pleased to publish our Summer 2023 newsletter, developed with the help of PPG members.  In this issue:

  • Our Annual GP Patient Survey results
  • Whats’ happening with the space following the relocation of Verwood Pharmacy from Lake Road
  • The latest on new healthcare staff at the Practice and lots more

Download and view a copy here>>

Please let us know what you think of our patient communications by following this link:>>

infographic of Overal experience score of 95 percent good experience of this GP Practice, with the practice logo, and the
14th Jul 2023

GP Annual Patient Survey Results 2023

The annual GP Patient survey results have been published, and we are delighted to be recognised as one of the top rated practices in Dorset!
The nationwide survey, is conducted annually by Ipsos MORI and published by NHS England, and gathers patient feedback on various aspects of their healthcare journey, including access to GPs, appointment-making, quality of care, COVID-19 response, and satisfaction with opening hours and out-of-hours services.
From the responses received, The Cranborne Practice stood out with impressive scores that were higher than the national and county averages in virtually all areas.
• 95% of respondents described their experience of the GP practice as good 
• 92% expressed that the help received from receptionists at their local practice was helpful.
• 88% reported they were satisfied with the appointment offered
• 98% felt that their healthcare professional was good at giving them enough time
• 96% felt that their healthcare professional was good at listening to them
• 93% believed their healthcare professional was good a treating them with care and concern
• 96% stated that they were actively involved in decisions regarding their care or treatment
• 99% expressed confidence in the healthcare professionals they interacted with
• 98% agreed that their needs were met during their last appointment.
Thank you to everyone who took the time to respond. 
An image of a hospital in 1948, two nurses in uniform and a modern day operating theatre scene with surgeons performing an operation
5th Jul 2023

The NHS at 75

5 July 2023 marks 75 years of the National Health Service. Treating 1.3 million people a day in England, the NHS touches all our lives.  The Cranborne Practice, along with the other GP Practices in our network are proud to be a small part supporting the people in our local community to obtain, regain and maintain a healthy quality of life. 

Read more about the NHS and how its met the health and wellbeing needs of successive generations>>


The PPG logo, a list of the pharmacy options, a woman with her arms outstretched and the words I have been issued a prescription where are my choices of have it prepared? A PPG Guide
30th Jun 2023

Pharmacy Options for our Patients

When you require medication, such a repeat prescription, we electronically send the prescription to your nominated pharmacy. Following the move of Verwood Pharmacy from Lake Road, we would like to make our patients aware of the pharmacy locations where our Practice can send prescriptions for dispensing.
Our Patient Participation Group members have developed guides to help you decide and the actions required to nominate the pharmacy of your choice.
Visit our Prescriptions web page to learn more about your pharmacy options for choice and how to nominate or change your nominated pharmacy.
Lake Road surgery
29th Jun 2023

More space, new consulting rooms and more face-to-face appointments at our Lake Road Surgery branch.

As recently communicated, Verwood Pharmacy has relocated from the Lake Road Surgery site to new premises.  Our Lake Road Surgery is still open as usual, and the departure of the pharmacy enables The Cranborne Practice to expand its consulting rooms at the site, adding three more consulting rooms for face-to-face appointments.  Work is now underway to convert the rooms in readiness for patients.

These changes have enabled the Cranborne Practice to continue to develop and offer more services, including increased availability of face-to-face appointments for our patients.  The surgery is proud of its same-day appointment service, where 86% of patients calling for a GP appointment will get to see or speak to a GP on the same day.  With this increased capacity, the surgery is pleased to continue to be able to take on new patients.  For more information on how to register with us, please visit our website by following this link>>

Our reception teams are receiving enquiries concerning our Lake Road Branch and Verwood Pharmacy.  So may we clarify that our Lake Road Surgery site remains open, but we cannot assist with queries about Verwood Pharmacy operations.  Pharmland Ltd, trading as Verwood Pharmacy, is a separate entity not owned or operated by our Practice.

Verwood Pharmacy has made available information about the move and its services. You can find out more by visiting their website ( for updates.

a neon pharmacy sign
23rd Jun 2023

Important Notice - Verwood Pharmacy situated at Lake Road Surgery, Verwood, will be closing on Sunday 25th June 2023.

More information about this closure is available on the Crane Valley Primary Care Network website by following this link>>  The information has been provided by the NHS South West and provides details of how you can nominate a new pharmacy to receive your prescription.

Verwood Pharmacy in Station Road and Morrison’s Pharmacy in Chiltern Drive remain open and are happy to continue providing your pharmaceutical needs should you wish to transfer there.  

a woman holding a baby, the NHS and Steps2Wellbeing logos
3rd May 2023

May 3rd, 2023 is World Maternal Mental Health Day.

During Maternal Mental Health Week (1st to 7th May) we want to remind new parents that free NHS mental well-being support is available to patients in Dorset from Steps2Wellbeing. You are not alone if you are experiencing difficulties with your mental health following having a child. Connecting with others with similar experiences may help. Steps2Wellbeing has a dedicated perinatal team running Steps4Mums, ParenTalk and Mums Matter groups for new parents. These groups provide a supportive and non-judgmental environment to discuss topics like:

  • The impact of having a child
  • Comparing yourself to other parents
  • Thinking you are not a ‘good enough’ parent
  • Feeling anxious about leaving your baby
  • Not enjoying being a parent or feeling overwhelmed
And waiting times for these groups can be considerably shorter than one-to-one therapy.  New parents can access specialist support by self-referring online or over the phone – there is no need for a GP referral.  Find out more on the Steps2Wellbeing website here>>
26th Apr 2023

Would you know what to do if somebody’s heart stopped?

The British Heart Foundation offer free online CPR training. Find out more in this video created by our Patient Participation Group (PPG) members.

cartoon image of a mother and baby, the NHS 75 logo and the words, since the first measles vaccine was introduced in 1968 20 million infections have been avoided and 4,500 lives have been saved.
26th Apr 2023

This week is World Immunisation Week

World Immunisation week is the perfect reminder of the importance of vaccination against serious illnesses such as measles, mumps and rubella (MMR). 

Make sure your child is up to date on their vaccinations.  Visit our Childhood Immunisations web page for info about the routine vaccinations we offer.

We will contact you when your child is due for a vaccination.  But if you believe your child may have missed a vaccination, please get in touch to let us know.

a male armed forces member walking hand in had with a female civilian, the togetherall logo and the words  Mental health support for the UK Armed Forces and family members.  Safe, anonymous, online community for mental health support
28th Mar 2023

NHS England partnership: Free access to Togetherall for Veteran Patients

Our veteran patients have free access to Togetherall - Togetherall is a safe anonymous online community where members can share what’s on their mind, take comfort reading the thoughts of others or browse the many resources available. 

Find our more on our dedicated Armed Forces Support page here>>

the nhs logo and the words finding bowel cancel early makes it easier to treat.  The nhs bowel screening kit detects signs of cancer before you notice anything is wrong
2nd Mar 2023


If you’re sent an NHS bowel cancer screening kit, put it by the loo. Don’t put it off.

Bowel cancer is the fourth most common cancer in the UK. However, the number of people dying has fallen in recent decades, with earlier diagnosis being the key.  Detecting bowel cancer at the earliest stage makes you up to 9 times more likely to be successfully treated.
Everyone aged 60-74 who lives in England is automatically sent an NHS bowel cancer screening kit every 2 years. The programme is expanding to include those aged 50-59. This is happening gradually over the 4 years from 2021-2025 so you may be sent a kit before you are 60.
an extract of the first page of the latest newsletter
24th Jan 2023

Our Winter 22/23 Practice newsletter is now available

In our latest edition, we provide information on how you can stay well and help alleviate some of the pressure on NHS services this winter, as well as our latest staff news and other information we hope you will find interesting and helpful. Follow this link to download and view a copy>>

Please let us know what you think of our patient communications by following this link:>>

OTC medication
10th Jan 2023

Verwood Pharmacy Relocation

Further to the Verwood Today news story concerning Verwood Pharmacy’s planning application to relocate to the former Lloyds Bank site on Manor Road, Verwood, we can assure our patients that the issuing of prescriptions will continue as usual. Therefore, our patients do not need to take action at this stage. We will continue to arrange for prescriptions to be prepared by Verwood Pharmacy. Once the pharmacy has relocated, the Cranborne Practice will utilise the space to provide additional consultation rooms, increasing the capacity to deliver face-to-face consultations with GPs and Healthcare staff.

Commenting on the changes, Practice Managing Partner Jo Morris says, “The continued co-existence of both the surgery and the pharmacy in the same building limits the development of both organisations. A relocation provides us with opportunities to increase available consultation space. We will continue to work with the pharmacy to ensure a seamless transition for our patients and their customers to the new premises.”

The Cranborne Practice Pennys Lane site
29th Dec 2022

A comment on today's Daily Echo article

Further to today’s article in the Daily Echo,  may we say that we, along with other GP surgeries, are faced with the daily work of ensuring we can help all our patients. Since June, we have offered same-day GP consultations face-to-face or by telephone if preferred. 

It is not easy, and our dedicated and committed team have been working hard to deliver the best possible service against the ever-increasing demands and medical challenges.  While we recognise that we may not always be able to accommodate what our patients want, we always ensure we can provide for their needs. We will continue to improve the service for the more than 12,000 patients we serve in Cranborne and Verwood.

Thank you to our staff and patients for your continued support.

update on scarlet fever and invasive Group A strep information for patients - click on this image to access information
8th Dec 2022

Information for patients about Group A Strep and Scarlet Fever

There are currently high rates of Group A strep and scarlet fever in the UK.

Scarlet fever, which is caused by the bacteria Group A streptococcus, is usually a mild illness, but it is highly infectious. It is much more common in children than in adults; it is important that children with scarlet fever are seen by their GP so they can be started on antibiotics. 

We have posted information on what to look out for and what to do on our website here>>

A picture of a couple walking in the woods with the Help and Care logo and the words, Dementia Coordinator Service.  Many people living with Dementia feel that having support along their journey will maximise independent living and prevent a crisis.  The Dementia Coordinator Service, delivered by Help and Care, is committed to supporting people to live well with Dementia.
26th Nov 2022

Dementia Coordinator Service

a person speaking with a hospital consultant
23rd Nov 2022

No need to tell us about your hospital consultant letters

May we stress that people do not need to let us know about their hospital consultant letters, as details are already provided to us directly from the relevant secondary care provider. Contacting us to provide copies of consultant letters duplicates our work.

If you have registered to use SystmOnline or the NHS App, you can view your medical records to check what we have received, and only contact us if you think something important is missing. Find out more about online access to GP services on our website here>>

Thank you for your support.

Our Dorset logo with a cartoon of a woman holding a mobile device with the words Long-term Condition Management below
21st Nov 2022

Coming soon!  Digital Access to Services at Home

Our colleagues in the Our Dorset Digital team and Crane Valley Primary Care Network are supporting us in rolling out a range of digital healthcare tools and technologies to support our patients, and our staff.

We will soon be inviting patients with long term health conditions such as hypertension, COPD, Diabetes and Chronic Kidney Disease to take up the offer of using technology and apps to better monitor and manage their conditions.

Keep an eye on our website and social media, but in the meantime, find out more about the healthcare tools and technologies being rolled out across the county on the Our Dorset Digital website here>>

a hospital corridor
31st Oct 2022

Hospital waiting lists are not within the control of your GP

A reminder to our patients:

The Cranborne Practice cannot influence, chase or speed up hospital appointments, even if we have referred a patient. Contact from us will not expedite when you will be seen, as the hospital triages all appointments. Please do not ask to speak to a GP regarding expediting a hospital appointment unless your condition has significantly changed since you were initially referred.
Are you awaiting an outpatient appointment or planned procedure date at a Dorset hospital?
Have a question about hospital appointments, or are you looking for the results of a test done at a hospital?
Please phone the relevant consultant secretary or hospital appointments booking team directly.
May we remind patients that Hospital information/appointments are not always shared on our computer system, and we only get results from hospital tests that we have directly requested.
Thank you.
An ambulance
8th Oct 2022

NHS services in Dorset continue to be under extreme pressure.

Please choose the right healthcare service in Dorset. Get the right treatment, in the right place, at the right time.

If you’re unwell and are unsure about where to go, visit  NHS 111 online or call 111.

At this very busy time, your 111 call may take a little longer to answer than usual but staff will get to you as quickly as possible. Please be patient and choose the right care.

For ongoing or non-urgent concerns please contact us or your local pharmacist for advice.

Only call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

Thank you for your support.

A moon rising behind a tree
29th Sep 2022

Prefer an evening appointment?

Improving Access to General Practice Services
From Monday 3rd October, we will offer appointments to see a GP, nurse or other healthcare professionals beyond the currently available surgery opening times on weekdays. This is part of NHS England's Enhanced Access.   To find out more, please visit our Opening Hours web page here>>
a health care assistance taking a vial of blood
18th Aug 2022

Online booking of appointments with our Health Care Assistants

A reminder to our patients booking appointments with our Health Care Assistants (HCAs) via SystmOnline, Airmid, or the NHS App that that the slots offered are for blood tests only.

We offer routine blood test slots through SystmOnline etc because they are of a defined duration. Other medical issues may take longer, but patients may still book quickly and easily using our Nurse/HCA Appointment booking form by following this link:>>

Booking a non routine HCA appointment this way enables our Reception team to find the right appointment slot for the patient. Thank you.

26th May 2022

IMPORTANT CHANGES to our Appointments System

From Monday, the 6th of June, a new gateway will change how you book GP appointments.

The changes are intended to improve the accessibility of GP services, reduce waiting times and support our patient needs, creating opportunities to access a GP on the day of need. 

From this date, GP appointment bookings will only be able to be made by telephone or online using a Systmonline account or through the NHS app or Airmid App. In person bookings may also be made at our Lake Road Surgery branch.

For more information on what is changing and why, please visit our Patient Services and Information page here:>>

Please note that there is no change to other appointment booking types.  Appointment arrangements to see a Nurse, Health Care Assistant or for vaccinations remain unchanged.

a parking sign
17th May 2022

Lake Road Surgery Patient Parking Extended

We're pleased to advise that our patient car park at the Lake Road Surgery has now been extended to include the far end of the area (previously staff only parking).

The Cranborne Practice logo
31st Mar 2022

An Open Letter to Our Patients

The Practice has seen a considerable increase in requests for GP appointments recently. Please be assured we are doing our best to meet this surge in demand. However, we know that some patients may be frustrated by holding in a phone queue to have their call answered or waiting for a callback.  Please read more about how we have put in place a variety of options designed to give our patients more choice and flexibility in how and when they contact and interact with us:>>

Scam alert sign
26th Feb 2022

Scam Alert - COVID text message scam

Recently a fake text message purporting to be from the NHS has been circulating, demanding that you ‘order a PCR testing kit’. The scam has now been taken down, but we urge you to be vigilant for others. The NHS will never ask you for your bank details, so please be aware of suspicious emails or text messages. If you believe you are the victim of a fraud, please report this to Action Fraud as soon as possible:
• Report suspicious emails by forwarding it to:”
• Report suspicious text messages by forwarding them to 7726
• Or call 0300 123 2040
Facebook Home Page
20th Feb 2022

Follow us on social media for the latest news

For patients who use social media, please note we have Facebook, Twitter and Instagram accounts (@CranborneGP).  We often post breaking news on Facebook earlier than it is posted on this website, so please follow us so these posts appear in your news feed.  

As well as the ways in which you can get in touch with us published on our Contact Us page, you can also send us a message from our Facebook page.

See a Norse or Health Care Assistant
26th Jan 2022

Online booking of Nurse/Health Care Assistant(HCA) appointments now available!

In last year's PPG survey of patient views of the Practice's online services, many respondents indicated that they would like to book routine appointments with clinicians other than a GP. For example, they said they would like to go online to book blood tests, smear tests or request other health services. Unfortunately, the varying duration in these appointment times meant it was impossible to offer online booking of Nurse/HCA appointments through SystmOnline. However, we are now pleased to provide patients with the ability to book these online using the Nurse/HCA Appointment Request form.
Entrance to Vaccination Centre
17th Dec 2021

Crane Valley PCN Vaccination Centre opening this weekend.

Final preparations are being made for the opening the new Crane Valley COVID Vaccination Centre tomorrow, 18th December.   Following the recent announcement that all eligible people will be offered a COVID-19 booster jab by the end of the year, locally we are stepping up our efforts to deliver as many life-saving vaccinations as we can.  If you are someone you know is due to attend please read the important information about what to expect on our Community Vaccination Centre page by following this link:>>
Accessible parking spaces
9th Nov 2021

Lake Road Surgery Car Park Repairs

Our new and improved visitor car park at our Lake Road Verwood surgery is open!
The surface has been renewed, and the issue causing the pothole, which visitors previously had to negotiate when driving or walking across the car park, has been addressed. Parking bays are now clearly marked, including those accessible spaces for blue badge holders. We have even marked lanes in readiness for future Drive Through clinics!
Thank you for your patience while this work was carried out. We want our patients to keep safe and well, but we trust that these improvements will be helpful when do need to visit us or Verwood Pharmacy. 
5th Jul 2021

Accountable/Named GP for all patients

The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP. Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice. For convenience, if you have a medical card your Accountable GP will be the named doctor you are registered with.

Patients registering over the last 2-3 years will not have received a medical card as these are no longer routinely sent when registering with a new GP. However, the practice does keep a record of your registered (accountable) GP. If you wish to be told the name of your Accountable GP, please ask the receptionists when you are next in the surgery.

Please note: there is no need to telephone the practice for this information. Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request. Having a named GP does not prevent you from seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.

Dorset care Records
29th Jun 2021

About the Dorset Care Record (DCR)

The Dorset Care Record is a new, confidential computer record that will, over time, include a range of health and social care shared information to help improve the care you receive.  The DCR is a safe way to keep all of your health information in one place. This means that it is easier and quicker for GP's, Nurses, and Social Workers to give you the right care.

If you have not already been given a booklet, then please ask Reception for a copy. Further information is also available by following this link:>>Welcome to the Dorset Care Record. 

23rd Jun 2021

Over The Counter Medicines (OTC)

The Cranborne Practice no longer prescribes Over the Counter medicines for a range of minor health conditions, as the NHS currently spends £136 million on prescriptions for medicines such as Paracetamol that can be bought over the counter at Pharmacies and Supermarkets. 

By reducing the amount the NHS spends on OTC medicines, the NHS can give priority to treatments for people with more serious conditions, such as cancer, diabetes, and mental health problems.

Please click here for more information and a list of minor health conditions you can buy over the counter medicines for.