If you prefer, you can simply drop off a repeat prescription request slip at reception.  Please note that we do not repeat prescriptions over the telephone via answerphone at either Lake Road or Cranborne surgeries.  This is to ensure patient safety and to avoid mistakes. 

Please ensure you request your medications at least 4 working days before they run out.  Whenever possible, we ask you to consider using the online service as this is the quickest and most efficient way we can process your medication requests.

Please remember to give 2 working days notice for collection or 3 working days notice if collecting from your chosen pharmacy.

Please be aware that repeat prescription boxes are emptied, and messages retrieved from the answer phone, first thing on the morning. If a repeat prescription is requested after 08:00 it will not be dealt with until the following working day and 2 working days starts from then.

Usually one months supply will be given at a time and you will be advised how frequently the doctor will want to check your treatment, but if you have any queries or feel you need to see a doctor earlier, please contact us.

In addition to requesting repeat prescriptions, there are many other services you can access online through a SystmOnline Patient Account, including 

• viewing your patient record and see test results
• updating your contact details
• sending secure messages to the Practice and
• changing your pharmacy.

If you would like to register for a SystmOnline account, please email cranborne.reception@dorsetgp.nhs.uk with a photo or scan of your ID (driving license preferably as it has address) and then the Practice will email back the log in details.

Parents or an adult with parental responsibility can obtain their child's username and password so that they can order repeat prescriptions on behalf of the child concerned. However, from the age of 16 years old an individual is deemed to be a "young adult" and will be able to obtain their own username and password. This is to enable a young adult to choose if they want to consult a doctor independently and confidentially. 

Note: SystmOnline is only available from within the UK. You cannot access SystmOnline from abroad.

Did you know that approximately 1.6 million medicine items are wasted unnecessarily in Dorset every year?  We are asking our patients for help to reduce this.

Parents or an adult with parental responsibility can obtain their child's username and password so that they can order repeat prescriptions on behalf of the child concerned. However, from the age of 16, an individual is deemed to be a "young adult" and will be able to obtain their own username and password. This is to enable young adults to choose whether to consult a doctor independently and confidentially. 

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions

The current NHS prescription charges can be found on the NHS website here>> 

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information, please follow this link for more information>>

Prescriptions for medicines such as Paracetamol that can be bought over the counter at Pharmacies and Supermarkets. 

By reducing the amount the NHS spends on OTC medicines, the NHS can give priority to treatments for people with more serious conditions, such as cancer, diabetes and mental health problems.

Please click here for more information and a list of minor health conditions you can by over the counter medicines for.