GP online services have been developed over the past few years and are designed to give you, the patient, more choice and flexibility in how and when you contact and interact with your local GP practice.

They can also give you direct access to your medical records and test results, which was previously only possible by phoning or visiting your local surgery.

The online services are designed to supplement, not replace, the standard services provided by your GP practice.

Our online services comprise various apps for mobile devices (smartphones or tablets)  and internet-based services for use on computers and laptops.

The main advantage of using online services is that they are available 24 hours a day, seven days a week, but they have many other advantages and benefits.

Certainly the use of online services saves the Practice time & resources.  But it avoids patients having to phone the surgery with queries, sometimes having to wait in phone queues.  And if you can go online to get what you need for your health needs, it frees up the phone lines for those in our community who can’t use or afford a computer or mobile device.

• Mary has been a patient of The Cranborne Practice for 17 years. 

• Mary has very limited mobility and cannot walk after an accident. She finds online resources a real bonus and has always found that there is help on hand.

• View this YouTube video, where she explains why taking advantage of online options to access help for health needs is so important.

SystmOnline is an online service that enables patients to manage various aspects of their healthcare.  You can:

• order repeat prescriptions quickly and easily
• book routine GP or blood test appointments
• view your patient record and see test results
• update your contact details
• send secure messages to the Practice.

Patients who use digital services enable Practice resources to be allocated to improving other aspects of care services, including a better experience for patients – particularly those who still need to visit or use the phone.

If you have not already done so and want to sign up to access online services,  please email cranborne.reception@dorsetgp.nhs.uk with a photo or scan of your ID (driving license preferably as it has address) and we will email back your unique SystmOnline log in details. 

Parents or an adult with parental responsibility can obtain their child's username and password so that they can order repeat prescriptions on behalf of the child concerned. However, from the age of 16 years old an individual is deemed to be a "young adult" and will be able to obtain their own username and password. This is to enable a young adult to choose if they want to consult a doctor independently and confidentially. 

The NHS App is a quick, safe, and simple way to access your healthcare services anytime from your smartphone, tablet, or computer.

What You Can Do in the App

• Order & track repeat prescriptions: Send requests directly to your chosen pharmacy.
• View your medical records: Check test results, immunisations, and medical history.
• Manage appointments: Book, view, or cancel routine GP appointments.
• Check symptoms & get advice: Find urgent help through NHS 111 online.
• Manage organ donation: Update your organ donation decision easily.

Setting up the NHS App takes only a few minutes and does not require you to visit the practice to get login details.

1. Download the app: Search for NHS App on the Apple App Store or Google Play Store.
2. Create an NHS login: Open the app and follow the on-screen instructions. If you do not already have a SystmOnline account, you will need an email address, mobile phone number, and a valid photo ID (such as a passport or UK driving licence) to confirm your identity.
3. Start using it: Once your identity is verified, you can log in securely using your fingerprint, face recognition, or a passcode.

Prefer to use a computer?

You can also log into the NHS App features online via a web browser at www.nhs.uk/app.

Download on App Store
Download on Google Play Store

Crane Valley Primary Care Network have developed a Patient Information Guide with the help of our Patient Participation Group. 

Download a copy of the leaflet here>>