You can be assured that anything you discuss with any member of the surgery staff, whether doctor, nurse or receptionist, will remain confidential. Even if you are under 16, nothing will be said to anyone, including parents, other family members, care workers or teachers, without your permission. The only reason why we might want to consider passing on confidential information without your permission would be to protect either you or someone else from serious harm. In this situation, we would always try to discuss this with you first.

If you have any worries or queries about confidentiality, please ask a member of staff.

If you would like to discuss matters of a confidential nature, either with our receptionists or a member of the dispensary team, we have a side room available in reception for this purpose.

To provide the right level of care, we are required to hold personal information about you in patient medical records to help us meet your health needs.   Doctors and staff in the Practice have access to your medical records to enable them to do their jobs.  When handling your personal information in these records, the Practice ensures that patient confidentiality is maintained at all times by all members of the Practice team, who are responsible for the accuracy and safekeeping of this information.  Anyone with access to your record is properly trained in confidentiality issues and is governed by both legal and contractual duty to keep your details private.