Latest News

COVID-19 VACCINE INFORMATION

UPDATED 9th APRIL

FIRST DOSES:  We are now inviting patients in the 35 – 39 year age group to book an appointment for their first COVID-19 vaccination appointment.  However, our records show that some of our patients in the 40+ age group have not yet taken up the opportunity of a COVID-19 vaccination.  If you are aged 35 or over, please ensure you don’t miss out on getting a vaccination appointment for your first COVID-19 vaccination as supplies become available!  Please act as soon as you receive a text from us inviting you to be vaccinated.

SECOND DOSES: At present, we have been advised that we can expect supplies of vaccines to enable us to administer second doses approximately 11 weeks after the date of a first injection.  This interval is in line with national guidance.  Please note that the process of booking patients for their second vaccine represents a significant logistical challenge.    It depends on the delivery dates of vaccine supplies. Depending on your first vaccination date, you may be contacted about a second appointment either by phone or by letter.  Or – if you have a mobile number registered with the Surgery - you will receive a text offering a choice of appointment slots to select.  These texts are being sent centrally from the Primary Care Network Centre organisers.

Booking an appointment using the web link in the text message helps us because it is quicker and more efficient for us to process.  But it also helps patients because the appointment details are confirmed by text back to patients so that they have a record of the appointment date, time and location.

Please let us know if, for any reason, you do NOT wish to take up the offer of a COVID-19 vaccination appointment at the St Leonards Hospital vaccination site.  If you don’t want to book an appointment right now, or you have already booked somewhere else, for example, please let us know by selecting the appropriate option from the booking web link in our text message - see our handy guide on how to do this by following this link:>>

We fully appreciate and understand that people in the remaining age groups want information and some certainty about when they will get their vaccine.  While we have little control over when and how many vaccines we receive or the priority in which we administer them to our patients, we can control how and when we communicate with our patients. 

Follow this link to our Community Vaccination Service page:>>  for regular updates, useful information, and answers to Frequently Asked Questions.

Not everyone has access to online sources of information, so have also launched the Cranborne Practice Vaccination Information Line.   Call 01202 283695 to hear a range of options and answers to COVID vaccination-related questions you may have. This line is charged at your local call rate. There may be a time when the line is busy; you will be invited to call back in such instances. This helpline is designed to support people who do not have access to the internet.

The NHS has made an excellent start to rolling out COVID-19 vaccines to more than three-quarters of a million people who need them most. 

Locally, the vaccine is being offered at the area vaccination centre at St Leonards Hospital in Ferndown run by GPs in Verwood, West Moors, Ferndown and Wimborne. What can you do to help support the programme?

  • Please don't contact the NHS to seek a vaccine, we will contact you;
  • When we do contact you, please attend your booked appointments; and
  • Please continue to follow all the guidance to control the virus and save lives.

Colleagues at Dorset NHS have produced also created a new web page which has lots of information including easy read resources:>>

Accessible resources about vaccinations


See the latest update from Public Health Dorset on coronavirus in the local area by following this link:>>Latest updates on COVID-19 in Dorset

In the meantime, we are continuing to screen patients before they visit the surgery to control the spread of #coronavirus. 

WE ARE NOT ABLE TO OFFER COVID-19 VACCINATION CERTIFICATES

Please note that we are not able to offer a certification of COVID vaccination, a vaccination passport or a letter to prove you have been vaccinated against COVID-19.  You may be aware from recent news reports that the Government is reviewing whether COVID-status certification could play a role in re-opening our economy, reducing restrictions on social contact and improving safety.  If and when a certification protocol is established, we will let our patients know. More information on the latest Government position on the Roadmap to easing restrictions can be found on the Government website here>>:


HOW WE WILL TEXT YOU COVID VACCINATION APPOINTMENTS

To speed up contact with our patients, we contact them via text message to book COVID-19 vaccination appointments, providing they have registered a mobile number with us. Please don’t’ phone us to ask if a text if valid.  For information on how we will text you and what do to next, take a look at our video below, or see our "How We Will Text You and What To Do Next" guide:>>

How We Will Text You - Link to Animated Video

CALL 01202 283695 FOR COVID VACCINATION INFORMATION

As a Practice, we post messages on social media and our website, but we know that not everyone has access to online sources.  So we have launched the Cranborne Practice COVID-19 Vaccination Information Line.  Call 01202 283695 to hear a range of options and answers to COVID vaccination-related questions you may have. This line is charged at your local call rate. There may be a time when the line is busy; you will be invited to call back in such instances. This helpline is designed to support people who do not have access to the internet.

Vaccination Information Line 01202 283695


COVID VACCINATION SCAMS - BE VIGILANT

Criminals continue to take advantage of coronavirus vaccine roll-out as phishing email reports soar. Action Fraud, Ofcom, Trading Standards and the Police are raising awareness of a significant number of coronavirus vaccine scams.  These scams can be via letter, email, text or telephone call, and the nature of scams is that they can change at any time. The current vaccination roll out creates an ideal environment for scammers to prey on the vulnerable or those who are concerned and wanting to be vaccinated. The scams look real and sound convincing – the best approach is to be aware and follow the ABC rule.

  • A ccept nothing.Friends Against Scams COVID
  • B elieve nobody.
  • C heck everything.

Forewarned is forearmed – so please check out these links below from Action Fraud, Ofcom and Friends Against Scams a National Trading Standards Initiative and Citizen Advice and keep up to date. Importantly spread the word and these web links.

Coronavirus vaccine scams warning | Action Fraud

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/coronavirus-scam-calls-and-texts

https://www.friendsagainstscams.org.uk/article/505/beware_of_covid_19_scams

Check if something might be a scam - Citizens Advice

In the UK, coronavirus vaccines will only be available via the National Health Services of England, Northern Ireland, Wales and Scotland. The NHS can contact you, your employer, a GP surgery or pharmacy local to you, to receive your vaccine. Remember, the vaccine is free of charge. At no point will you be asked to pay.

- The NHS will never ask you for your bank account or card details.

- The NHS will never ask you for your PIN or banking password.

- The NHS will never arrive unannounced at your home to administer the vaccine.

- The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or payslips. 

If you receive a call you believe to be fraudulent, hang up. If you are suspicious about an email you have received, forward it to report@phishing.gov.uk. Suspicious text messages should be forwarded to the number 7726, which is free of charge.

If you believe you are the victim of a fraud, please report this to Action Fraud as soon as possible by calling 0300 123 2040 or visiting www.actionfraud.police.uk.


DON'T MISS OUT ON YOUR FREE WINTER FLU VACCINATION

Thank you to all our patients who have taken up the opportunity for an NHS Winter Flu vaccination through our recent clinicsWe still have some supplies of flu vaccines available for all eligible adults, i.e. those:

  • Aged 50 years and over
  • Aged 18 – 64 in clinical risk groups
Many of the groups vulnerable to flu are also more vulnerable to COVID-19. Therefore, this year, it is important that we protect the health of those who are vulnerable to COVID-19 by ensuring they do not get flu.Don’t risk missing out.  Either email us at cranborne.reception@dorsetgp.nhs.uk with your name and date of birth, or telephone us on 01725 517272 or 01202 822825.
See more information about eligibility criteria on our Vaccinations Services Page.
This year, due to restrictions during COVID-19 pandemic, The Cranborne Practice Flu Clinics were delivered as drive-through appointments at the Lake Road Surgery in Verwood.  Clinics were held throughout October, November and December.  Following positive comments on social media, the Practice and PPG decided to carry out a formal patient survey to obtain patient feedback on various aspects of the clinics.  The survey was carried out from mid-November until mid-December.
The improvement opportunities noted above were discussed and members agreed that relevant objectives or tasks will be added to the PPG Action Plan.A copy of the summary report can be found by following this link:>>Winter Flu Clinic Patient Survey 2020

BUSINESS AS USUAL FOR GP PRACTICES

GPs working safely
Despite the Prime Minister's announcement on 31 October, it's still business as usual for the Practice, but please be aware:
  • In line with Government guidance that people should stay at home, our GPs will continue with appointments over the phone or by video call.
  • Face to face appointments with a GP will be offered but only when necessary. This approach is to limit footfall into the Surgery to protect patients and staff.
  • Nurses and Health Care Assistants will continue with essential monitoring and treatment.
  • Patients are encouraged to use our online services such as eConsult or ordering repeat prescriptions online. Follow this link for more information:>> https://www.thecranbornepractice.co.uk/doitonline.aspx


Like many across the country, our GPs and staff are working hard to provide care safely. Please help us to help you by following our safety advice.

  • Do not attend the surgery unless you have been offered an appointment.
  • If you are asked to attend, please wear a mask, use the hand sanitiser provided and practice social distancing when required.
  • Most importantly, do NOT come to the surgery if you have symptoms of coronavirus or are self-isolating.
  • Use the 111 coronavirus service to see if you need medical help:>>https://111.nhs.uk/service/covid-19

Get information about coronavirus on NHS.UK


PLEASE DO NOT ENTER OUR SURGERY WAITING ROOM UNLESS YOU HAVE AN APPOINTMENT

We remain operational to meet the needs of our patients, but please do not enter the surgery waiting room unless you have been offered a face to face  appointment.  If you need to contact the Practice, please use our online services, email or telephone us. For more information on our online services please follow this link:>>

Do Not Enter Poster


COVID SCREENING PROTOCOLS FOR PATIENT APPOINTMENTS

We are continuing to screen patients before they visit the surgery to control the spread of #coronavirus. 

We do this by sending a text message requesting patients to answer a few online questions to establish each patient’s COVID-19 status before confirming an appointment.This procedure is especially important to help avoid a local lockdown after a recent rise in cases.  We are urging our patients to help us by responding to our text message requests.Recently our staff have had to contact patients who have not responded, which is taking up valuable time that could be focussed on responding to other patient needs. Please respond to text messages that you receive from the Practice.If you are not able to access the online link from the text message, please call us or email us as soon as possible.If we are unable to carry out the screening process prior to your appointment, it will need to be cancelled. 
Example Text Message
GP practices in Dorset are experiencing a large amount of calls re booking COVID-19 tests.
Unfortunately, surgeries can not help as we only have access to the national portal that residents also have.
We are aware that NHS Test and Trace is working and the capacity is the highest it has ever been but there has been a significant demand for tests including from people who do not have symptoms and are not otherwise eligible.

Only get a test if you have coronavirus symptoms or have been asked to get tested. Coronavirus symptoms are:

- a high temperature
- a new, continuous cough
- a loss or change to your sense of smell or taste
For more information about coronavirus (COVID-19) please follow this link:>>to the latest NHS information and advice.

CHALKING UP SOME FACTS ABOUT THE PRACTICE

Some recent facts about the work done here at the Practice since April this year. Behind every figure is a person we care for and a person we care about. #HereForYou


PATIENT PARTICIPATION GROUP (PPG) NEWS

Our next meeting is Thursday 18th February @ 2pm via video call.  Email cranborneppg@gmail.com for details. 

For more about who we are and what the PPG does, follow this link to our PPG page:>>


THE PRACTICE DOES NOT PROVIDE FACE MASK EXEMPTION NOTES 

Please note that the Practice will not be providing Exemption Notes for any patients who are exempt from wearing face coverings. The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption directly with the person questioning them (eg bus driver).The Department of Transport has advised that public transport operators have discretion over how their staff can enforce the regulation and that if prompted by staff, passengers should explain why they are exempt from the regulation - but they are not required to produce a doctor's note.  Government advice on face coverings and exemption badges can be found by following this link:>> 


HAVE YOU TRIED THE NHS APP YET?

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.  You can download the NHS app to access advice and our online services.  For more information please follow this link:>>https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/


STAFF NEWS


ACCOUNTABLE/NAMED GP FOR ALL PATIENTS

The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP. Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice. For convenience, if you have a medical card your Accountable GP will be the named doctor you are registered with.

Patients registering over the last 2-3 years will not have received a medical card as these are no longer routinely sent when registering with a new GP. However, the practice does keep a record of your registered (accountable) GP. If you wish to be told the name of your Accountable GP, please ask the receptionists when you are next in the surgery.
Please note: there is no need to telephone the practice for this information. Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request. Having a named GP does not prevent you from seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website