Cranborne Practice Community Vaccination Information Service

UPDATED 9th APRIL

FIRST DOSES:  We are now inviting patients in the 35 – 39 year age group to book an appointment for their first COVID-19 vaccination appointment.  However, our records show that some of our patients in the 40+ age group have not yet taken up the opportunity of a COVID-19 vaccination.  If you are aged 35 or over, please ensure you don’t miss out on getting a vaccination appointment for your first COVID-19 vaccination as supplies become available!  Please act as soon as you receive a text from us inviting you to be vaccinated.

SECOND DOSES: At present, we have been advised that we can expect supplies of vaccines to enable us to administer second doses approximately 11 weeks after the date of a first injection.  This interval is in line with national guidance.  Please note that the process of booking patients for their second vaccine represents a significant logistical challenge.    It depends on the delivery dates of vaccine supplies. Depending on your first vaccination date, you may be contacted about a second appointment either by phone or by letter.  Or – if you have a mobile number registered with the Surgery - you will receive a text offering a choice of appointment slots to select.  These texts are being sent centrally from the Primary Care Network Centre organisers.

Booking an appointment using the web link in the text message helps us because it is quicker and more efficient for us to process.  But it also helps patients because the appointment details are confirmed by text back to patients so that they have a record of the appointment date, time and location.

Please let us know if, for any reason, you do NOT wish to take up the offer of a COVID-19 vaccination appointment at the St Leonards Hospital vaccination site.  If you don’t want to book an appointment right now, or you have already booked somewhere else, for example, please let us know by selecting the appropriate option from the booking web link in our text message - see our handy guide on how to do this by following this link:>>

We fully appreciate and understand that people in the remaining age groups want information and some certainty about when they will get their vaccine.  While we have little control over when and how many vaccines we receive or the priority in which we administer them to our patients, we can control how and when we communicate with our patients. 

Frequently Asked Questions about the COVID vaccination Programme:>> The information will load as a PDF file enabling you to download and print off if required to give to someone who does not have access to the internet or can be displayed on community notice boards.

Community Vaccination Information Line 01202 283695

PLEASE call our Vaccination Information line on 01202 283695 for information about COVID-19 vaccinations rather than the surgery.

Where We Are Now and What To Do Chart

Help us to help you by booking an appointment by using the web link in the text message helps us because it is quicker and more efficient to process appointments.  But it also helps patients because the appointment details are confirmed by text back to patients so that they have a record of appointment date, time and location.  For information on how we will text you and what do to next, take a look at our video below, or see our "How We Will Text You" guide:>>

Read our open letter:>> to understand more about why we ask you NOT to phone the surgery with your vaccination enquiries but call our Vaccination Information Line instead.

Members of our Patient Participation Group have also helped us develop video and audio versions of some of these frequently asked questions.  Please click on the images below to view or hear these.

YouTube Videos

SoundCloud Audio Clips

Link to Audio Version of COVID-19 Vaccination FAQs - Volume 2Link to Audio Version of COVID-19 Vaccination FAQs - Volume 1


Previous Updates from the Practice

COVID-19 Vaccination Notice
07 April 2021

Please note that we are not able to offer a certification of COVID vaccination, a vaccination passport or a letter to prove you have been vaccinated against COVID-19.  You may be aware from recent news reports that the Government is reviewing whether COVID-status certification could play a role in re-opening our economy, reducing restrictions on social contact and improving safety.  If and when a certification protocol is established, we will let our patients know. More information on the latest Government position on the Roadmap to easing restrictions can be found on the Government website here>>:

During April reduced COVID-19 vaccination supplies mean that the focus at the St Leonards Vaccination site for the coming month or so will be administering second doses to patients who were given first vaccinations earlier this year.  This is because these second doses have to be delivered within 12 weeks of the first.

Our records show some of our patients in Priority Groups 1 through to 9 have not yet taken up the opportunity of a COVID-19 vaccination. Provided a mobile number is registered with us, we have re-invited patients in these groups by SMS text message.  Offering first vaccines to those in other groups will be linked to allocated supplies.

16 March 2021

We are pleased to advise that we have now offered all our patients aged 50 and over an appointment for a COVID-19 appointment at the St Leonards Hospital vaccination site.  Over the course of the next week, we will start contacting our patients in the 40-49 age group to offer a COVID-19 appointment at the St Leonards Hospital site. To speed up contact with our patients, we contact them via text message to book COVID-19 vaccination appointments, providing they have registered a mobile number with us. If you are aged 50+ but have NOT yet received a text or have not yet booked your COVID-19 vaccination, please contact us by email at cranborne.reception@dorsetgp.nhs.uk. Phone us if this option is not possible.

12 March 2021  

We have now offered all our patients aged 50 and over a COVID-19 vaccination appointment.  Over the course of the next week, we will start contacting our patients in the 40-49 age group to offer a COVID-19 appointment at the St Leonards Hospital site.  If you are aged 50+ but have NOT yet received a text or have not yet booked your COVID-19 vaccination, please contact us to arrange an appointment.

The coronavirus (COVID-19) vaccine is safe and effective. It gives you the best protection against coronavirus.  Don't delay in taking up the offer and book your appointment as soon as possible.

08 March 2021

We are pleased that 98% of our patients in the top 6 Priority Groups have either received or are booked for a COVID-19 vaccination at St Leonards Hospital. We are now focussing on ensuring that patients in Priority 7 and 8 cohorts (those aged 55 – 64) are vaccinated and are currently offering COVID-19 vaccination appointments to this group by text.

05 March 2021

We urge our patients aged 55-59 to check their phones for a text from The Cranborne Practice offering them a COVID-19  vaccination.  Our records here at the surgery show that some patients in this age group have yet to take up the offer.

We were pleased to secure more vaccine supplies given that so many of our patients in this age group were asking us when they could expect to receive the first dose.

We understand that many patients may have made their own arrangements to go to the BIC in Bournemouth and have already had their first vaccination.  Due to the sheer volume of vaccinations being delivered, sometimes there may be a slight delay in GP surgeries being notified of vaccinations carried out at other sites.  So, if you are or know of a Cranborne Practice/Lake Road surgery in the age group 55 through to 59 who has gone elsewhere, please let us know. 

03 March 2021

Patients are being notified by letter with an appointment date and time for their second COVID-19 vaccination. This communication is being sent centrally not by the GP Surgeries. Some patients may already have follow up appointments booked which may need to be changed. We fully appreciate that this may be the second time an appointment time has been changed and that this can be frustrating. However, our local vaccination programme must respond to revised vaccine delivery dates required to meet the national vaccination programme.

We would encourage patients to attend at the date and time offered in the appointment. As well as delivering these follow up doses, the team at St Leonards will also continue to work through first-time vaccinations for patients in other larger priority groups. So there is not the same flexibility in appointment slots as during our first waves.

It is essential to attend for this 2nd dose to maximise your immune response.  These arrangements apply to those who have received their first vaccination at the St Leonards Hospital site, not patients attending another vaccination site such as the Bournemouth International Centre (BIC).

Please do not call St Leonards Hospital to ask about your second vaccination queries.  Please do not call the Cranborne Practice either, as we prefer to keep our lines free for non-COVID related queries. If you have any COVID associated queries that have not been addressed on the Community Vaccination Information Line or our Frequently Asked Questions, please contact us via email cranborne.reception@dorsetgp.nhs.uk.

27 February 2021

We are working through the vaccination cohorts as advised by NHS England & the UK Government. Currently the surgery is inviting patients aged 55-59. If you are 60-64 please CALL 119. The Practice continues to offer normal care alongside the vaccination programme.
As you may expect things are very busy at the moment. We are incredibly grateful for your patience with any delays you experience in us answering the phone or appointment availability. 
If you have not heard from us and you are a frontline health/social care worker, over the age of 60 and/or Clinically Extremely Vulnerable (CEV) please either follow this link to book your coronavirus vaccination online:>>  or CALL 119

25 February 2021

Currently, the Practice has completed the vaccination of our patients in the top 6 priority groups, that is those aged 65 and over, individuals aged between 16 and 64 with underlying health conditions which put them at higher risk of serious disease and mortality, and individuals who are informal primary carers to an elderly or disabled person.    Vaccinations are prioritised to those most in need, and guidance for conditions considered clinically vulnerable is set nationally, not by the GP Practice.

The guidelines for who, when, and where vaccinations are undertaken is set nationally, not by the Practice. The guidance for conditions considered clinically vulnerable is also set nationally, not by the GP Practice.  Follow this link to view the national guidance for persons considered as clinically vulnerable which we have uploaded to our website:>>

Anyone with concerns that they meet the Priority 6 cohort eligibility criteria for a vaccination and have not yet been contacted, should  email the Practice  at cranborne.reception@dorsetgp.nhs.uk

22 February 2021

We will be notifying patients by letter with appointment details for a follow up second COVID-19 vaccination dose at the St Leonards Hospital site.  Some patients may already have follow up appointments booked which may need to be changed.  We fully appreciate that this may be the second time an appointment time has been changed and that this can be frustrating. However, our local vaccination programme must respond to revised vaccine delivery dates required to meet the national vaccination programme.

Your appointment for a second dose may be set for a few days later than a twelve-week interval.  This is because appointment availability will be matched to the provision of vaccination supplies.  However, please be assured our clinicians are confident this will make no difference to your immune response, and you will be adequately protected. 
Whatever date you are offered, it is essential to attend for this 2nd dose to maximise your immune response.  We would encourage patients to attend at the date and time offered in the appointment.  As well as delivering these follow up doses, the team at St Leonards will also continue to work through first-time vaccinations for patients in other larger priority groups.  So there is not the same flexibility in appointment slots as during our first waves.
These arrangements apply to those who have received their first vaccination at the St Leonards Hospital site, not patients who have attended at another vaccination site such as the Bournemouth International Centre (BIC).

12 February 2021

From today, we are starting to contact our patients in the Priority 6 cohort to offer appointments for a COVID-19 vaccination at St Leonards. This group includes individuals aged 16-64 years with underlying health conditions which put them at higher risk of serious disease and mortality. This group also includes individuals who are informal primary carers to an elderly or disabled person.

To speed up contact with our patients, we contact them via text message to book COVID-19 vaccination appointments, providing they have registered a mobile number with us.

The number of our patients in the Priority 6 group is large so please don’t be concerned if you do not receive a text message from us right away. PLEASE DO NOT CALL US – we will contact you.

It will take us some time to work our way through this group. Calling us to ask when you will receive your appointment offer will not speed up the process and may delay other patients with urgent enquiries getting through to us.

Thank you.

10 February 2021

Let us know if you have booked a COVID vaccination at another site.  If you are in one of the top priority groups, you may also receive a letter from the NHS explaining how to book a slot – over the phone or online through the national booking service.If you decide to take up the offer to receive a vaccination at a site other than St Leonards Hospital, please let us know by emailing cranborne.reception@dorsetgp.nhs.uk.

As you can appreciate, the COVID vaccination programme is a considerable undertaking and patient records can take some time to update.  Letting us know will avoid us contacting you to offer an appointment when you have already been seen.  If you have not received a text, please do not phone us. We will contact you when it is your turn. The reception team does not manage appointments, and they won't be able to help.

In the meantime, thank you to our patients for taking up the offer for a vaccination and our staff for their continued work to contribute to these results. Over 15,000 vaccines were administered to patients at St Leonards Hospital as of last week with a plan for a further to 6,400 by mid February. However, please don't call us to ask when you can expect a second follow up dose as we have no information on when we will receive supplies. We will contact patients when we can!

05 February 2021

The NHS is doing all it can to vaccinate as many of the priority population as quickly as possible!  As of yesterday 4th  February, the St Leonards Hospital vaccination site has delivered 14,000 vaccines with planned delivery of a further 6,000 by mid February!  We are pleased to advise that we have started contacting patients aged between 65 and 69 years of age to offer appointments.  To speed up contact with our patients, we contact them via text message to book COVID-19 vaccination appointments, providing they have registered a mobile number with us.  Please don’t’ phone us to ask if a text if valid.  Call our Community Vaccination Information Line on 01202 283695.  We are working tirelessly to ensure that people are contacted and given an opportunity to receive a COVID-19 vaccination as soon as we receive supplies.  

01 February 2021

Currently, the Practice has completed the vaccination of our patients aged 80 and over. We have offered appointments to those aged 75 – 79 and are working our way through offering appointments to those aged 70-74 and those who are extremely clinically vulnerable to COVID-19.

Along with other GP Practices in Verwood, West Moors, Ferndown and Wimborne, we are working to offer St Leonards Hospital appointments as supplies allow. If you are in one of the top priority groups, you may also receive a letter from the NHS explaining how to book a slot – over the phone or online through the national booking service.

If you don’t wish to wait for us to provide you with an appointment at St Leonards Hospital and decide to book an appointment at another vaccination site, please contact us to let us know.

29 January 2021

ARE YOUR CONTACT DETAILS UP TO DATE?

We continue to make good progress through the COVID-19 vaccination programme to vaccinate patients based on the Government defined order of priority.  To speed up contact with our patients, we contact them via text message to book COVID-19 vaccination appointments, providing they have registered a mobile number with us.

As we move forward through the prioritisation list, it would be helpful to ensure that you have an up-to-date mobile telephone number registered with us.  Please do not phone us with these details, but choose one of the following options:

  1. If you use online services, you can check that your contact details are up to date by logging onto your SystmOnline  account:>> https://systmonline.tpp-uk.com/
  2. If details need updating, please use the Change of Contact Details form on our website:>> https://www.mysurgerywebsite.co.uk/secure/cod.aspx?p=J81058
  3. Or email us at cranborne.reception@dorsetgp.nhs.ukwith the subject title "Contact Details" and a message to include full name and date of birth and mobile telephone number.
  4. Or direct message us by clicking on the "Send Message" button on the Practice Facebook page:>> https://www.facebook.com/TheCranbornePractice

Please do not phone us to ask when you can expect to receive a vaccine. The answer is that we do not yet know. Vaccine supplies are allocated nationally, and we are usually advised at very short notice.  This is because the NHS responds to a continually changing situation and health needs in regions across the country.

27 January 2021

BE VIGILANT OF COVID SCAMS

Criminals continue to take advantage of coronavirus vaccine roll-out as phishing email reports soar. Action Fraud, Ofcom, Trading Standards and the Police are raising awareness of a significant number of coronavirus vaccine scams.

We are currently using text messages to contact patients about appointments - not emails. Our texts will come from LakeRoad GP and look like this:

Example of COVID-19 Vaccination Appointment Text Message

22 January 2021

Tomorrow we start our programme of vaccination of patients who are registered as housebound and have started contacting those in the 70-74 yr age group to offer appointments. To speed up contact with our patients, we will be contacting patients via text message to book COVID-19 vaccination appointments, providing they have registered a mobile number with us.

We have noted the recent local social media chatter with people wondering when those in other priority groups can expect to receive a vaccine. The answer is that we do not yet know. Vaccine supplies are allocated nationally, and we are usually advised at very short notice.  This is because the NHS is responding to a constantly changing situation and health needs in regions across the country. 

What can you do? 

Locally we are much further ahead in our programme than other parts of the UK. Please be patient, and we WILL get to everyone as supplies become available. 

 

21 January 2021

From today, to speed up contact with our patients, we will be contacting patients via text message to book COVID-19 vaccination appointments, providing we have your mobile number.

If you receive a text, please use the weblink to book your first vaccine. Currently, we are planning to book a second vaccine twelve weeks later.

What do you need to do?

If you receive a text message, please do not phone us. Use the weblink to book your appointment.

If you already have an appointment, please do not phone us. Just ignore the text – as you can appreciate, we are booking appointments as quickly as possible, and patient records may still be in the process of being updated.

If you have not received a text, please do not phone us. We will contact you when it is your turn. The Government have set the priority as to which people are vaccinated and when. We are constrained by this guidance and the availability of the vaccine.

If you are unsure if you have your mobile number registered with us or that it is up to date, please do not phone us. If you use online services, you can check that your contact details are up to date on Systmonline>>

If details need updating, please use the Change of Contact Details form on our website>>

Or email us at cranborne.reception@dorsetgp.nhs.uk with the subject title "Contact Details" and a message to include full name and date of birth and mobile telephone number.

19 January 2021

The Cranborne Practice continues to roll out the COVID-19 vaccine to the local community in line with the priorities set out nationally by the NHS and the availability of vaccine supplies. We have completed the vaccination of patients aged 80 and are currently contacting our patients aged 75 to 79 to advise them of appointment slots.

Those aged over 75 may receive a letter offering them an appointment at one of the many new vaccination centres that have recently opened, including the Bournemouth mass vaccination site at the Bournemouth International Centre (BIC). These letters are part of the national initiative. If you have already been offered an appointment by your GP Practice to attend at St Leonard's Hospital, please attend that appointment and disregard the letter offering a different appointment. Doing so will prevent wasted appointments that cannot be filled at short notice.

18 January 2021

The new vaccination centre in Bournemouth opens today, adding capacity to the county's network of centres. The centre will initially focus on vaccinating people aged 80 and over priority group. We are pleased to confirm that all of our patients aged 75 and over have already been offered an appointment to attend at the St Leonards Hospital centre. However, due to mobility or infirmity, it may not be possible for some patients to travel to St Leonard's: so we will make separate arrangements to vaccinate them when sufficient supplies of the Astra Zeneca vaccine are made available to us.

Housebound patients may receive a letter offering an appointment at the BIC centre. If they can't travel to St Leonard's, it is unlikely they will be able to attend in Bournemouth. So, our message is: continue to wait for us to contact you. We WILL be in touch, and there is no need to call us regarding the vaccination.

15 January 2021

We continue to make good progress through the COVID-19 vaccination programme to vaccinate patients based on the Government defined order of priority. Currently, we are working our way through the over 75s, as supplies become available to us. As the Oxford/AstraZeneca becomes available, its more flexible storage properties will enable us to start vaccination to our residents and staff in local care homes.

10 January 2021

You may have seen reports in the news about the opening of new vaccination centres across the country and the availability of a new online booking service.  The seven new sites are based in Birmingham, Bristol, Epsom, London, Manchester, Newcastle Upon Tyne and Stevenage. This approach is in addition to the 100s of local vaccination sites lead by primary care networks and hospital hubs which are already up and running, including our local centre at St Leonards Hospital in Ferndown.
Letters are being sent to people aged 80 or over who have not yet received a vaccination and live 30 to 45 minutes drive from one of the seven new sites. The letters explain how they can book a slot – over the phone or online through the national booking service.
We have already made efforts to contact our patients aged 80 and over. Therefore, this national initiative should NOT affect us locally, but if any patient receives a letter offering this service, please contact us to let us know.
In the meantime, if you have received a letter from us with an appointment date and time for a COVID-19 vaccine at St Leonards, please attend as requested.

06 January 2021Thank you to our patients for NOT calling us to ask when to expect a COVID-19 vaccine.

Having made good progress with our vaccinations of the over 80yrs age group, we are pleased to advise that commencing next week, our staff will start contacting patients aged 75 through to 79 to advise them of COVID-19 vaccination appointment details. This is in line with the advice on the order of priority given by the Joint Committee on Vaccines and Immunisation (JCVI).
Their full advice on priority groups for COVID-19 vaccination dated 30 December 2020 can be found by following this link:>> https://thecranbornepractice.co.uk/.../jcvi-advice-on..."

For our latest message to patients, please follow this link:>>COVID-19 Vaccination Message to Patients 5 Jan 2021 or click on the image below. 

COVID-19 Vaccination Message to Patients 5 Jan 2021

04 January 2021 - Please note we will be re-scheduling next week's follow up COVID-19 vaccine appointments for our patients who have received their first dose. This change from previous advice for an interval of 3 weeks to one of up to 12 weeks comes as the Joint Committee on Vaccination and Immunisation (JCVI) has recommended that as many people as possible in the top priority groups should sequentially be offered a first vaccine dose as the initial priority.

Appointments scheduled for 5th 6th and 7th January will not change.  Please don't ring the surgery to find out when you can expect to have a COVID vaccine.

Practice staff will call patients to re-arrange follow up appointments booked for this week and subsequently be contacting patients aged 80 and over to arrange their first vaccination appointment.

Your patience will be appreciated as we respond to these changes as the health authorities direct us. For more information on the latest advice follow this link:>>Statement from the UK Chief Medical Officers 30 Dec 2020

31 December 2020As part of the joint Crane Valley, Ferndown and Wimborne Primary Care Network programme, we have vaccinated or are in the process of vaccinating patients aged 83 and over. There are some remaining patients aged 80-83 to address and we also are waiting to hear about further supplies. So please do not contact the Practice to ask when you will be vaccinated. We will contact patients individually in line with Government guidance as and when appointments can be made. This is a huge programme which will last well into 2021 and your patience will be appreciated.

16 December 2020Locally, the COVID-19 vaccine is being offered at the area vaccination centre at St Leonards Hospital in Ferndown run by GPs in Verwood, West Moors, Ferndown and Wimborne.  It's currently being given to some patients aged 80 and over.  We have updated our Vaccinations Information page to include information about the vaccination, who is eligible and who needs to have the vaccine for protect them from the virus.  Follow this link:>>Vaccinations Information

A reminder:  PLEASE don't ring the surgery to find out when you when you can expect to have a COVID vaccine. The Practice will make contact with patients individually when supplies allow us to vaccinate patients against the programme being directed nationally by NHS England.

15 December 2020We were pleased to have been involved in a successful first day of Covid-19 vaccinations at St Leonards Hospital for priority over 80s in East Dorset along with other GP surgeries from Verwood, West Moors, Ferndown and Wimborne. We will keep you up to date as we progress so keep an eye on our News page or follow us on Facebook.

09 December 2020 - The Cranborne Practice will start vaccinating patients aged 80 and over next week! Please do NOT phone the surgery as we are contacting each eligible patient individually to book an appointment along with the required second vaccination appointment 21 days later. Arrangements are followed up with a letter and an information booklet.

The aim of the COVID-19 vaccination programme is to protect those who are at most risk from serious illness or death from COVID-19. We have to follow strict Government guidelines which instruct us in the order of priority in which we should vaccinate our various patient groups.

We have many patients to vaccinate, so we ask for your patience as we work through this vaccination programme which will last well into 2021.

In the meantime, please keep to the advice of washing your hands, covering your face and practice social distancing. Thank you.

08 December 2020 - As you may have seen in the News, 50 hospital hubs will be the first to receive the Pfizer vaccine this week. To keep you as informed as possible, we will update messages on this topic frequently as we become aware of more information from NHS England. Please keep an eye on the Practice website News page or "Follow" us on Facebook to get notifications as we update our page.

In the meantime, please follow this link:>> COVID-19 Vaccination Message to Patients 8 Dec 20 or click on the image below to see our first update.

COVID-19 Vaccination Message to Patients 8 Dec 2020

Follow this link:>> COVID-19 Vaccination Information Leaflet for Adults or click on the image below for a leaflet which explains about the vaccination, who is eligible and who needs to have the vaccine to protect them from coronavirus. 

Image of COVID-19 Vaccination Information Leaflet for Adults


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