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Thank you to all our patients who have taken up the opportunity for an NHS Winter Flu vaccination. 

We have arranged our final Drive-Through Flu Clinics at the Lake Road Surgery for:

Children aged 2-3 years and young people aged 12 – 17 years:  Saturday 28th November 9-10 am

Adults aged 65 and over:  Wednesday 25th November 2 - 3 pm

Adults aged 18 – 64 considered to be clinically at risk from flu:  Wednesday 25th November  3 - 4 pm

Adults aged 50-64 and NOT in one of the at-risk categories:  Sunday 6th December 9 am - 1 pm. 

Patients considered more clinically at risk from flu may include those with

  • respiratory conditions, such as asthma
  • chronic obstructive pulmonary disease (COPD)
  • diabetes
  • heart conditions
  • being very overweight - a body mass index of 40 or above
  • chronic kidney disease
  • liver disease
  • neurological conditions
  • a learning disability
  • problems with your spleen, or
  • a weakened immune system

Speak with us if you have a long-term condition that is not on this list.  We may offer you the flu vaccine if we think you’re at risk of serious problems if you get flu.

See more information on our Vaccinations Services Page by following this link:>>Vaccines Services

Please read more about who some people are being asked to wait to have their flu vaccines in this leaflet (click on the image to open)

PHE Leaflet - Why Am I Waiting

If you or someone you know is booked to attend one of our upcoming Drive Through Flu Vaccination Clinics, these videos give you an idea of what to expect:


    Drive Through Flu Clinic 04 October 2020  Let us know what you thought!  

We actively seek feedback from our patients on our services. If you have a few moments, please let us know of your recent experience of the Winter Flu Clinics and, if applicable, the Drive Through process. Please follow this link to an online survey on   The Cranborne Practice Winter Flu Clinics 2020:>>

  Your comments will remain anonymous and we are keen to respond to constructive suggestions. Thank you.  


GPs working safely

Despite the Prime Minister's announcement on 31 October, it's still business as usual for the Practice, but please be aware:

  • In line with Government guidance that people should stay at home, our GPs will continue with appointments over the phone or by video call.
  • Face to face appointments with a GP will be offered but only when necessary. This approach is to limit footfall into the Surgery to protect patients and staff.
  • Nurses and Health Care Assistants will continue with essential monitoring and treatment.
  • Patients are encouraged to use our online services such as eConsult or ordering repeat prescriptions online. Follow this link for more information:>>

Like many across the country, our GPs and staff are working hard to provide care safely. Please help us to help you by following our safety advice.

  • Do not attend the surgery unless you have been offered an appointment.
  • If you are asked to attend, please wear a mask, use the hand santiser provided and practice social distancing when required.
  • Most importantly, do NOT come to the surgery if you have symptoms of coronavirus or are self-isolating.
  • Use the 111 coronavirus service to see if you need medical help:>>

Get information about coronavirus on NHS.UK


We remain operational to meet the needs of our patients, but please do not enter the surgery waiting room unless you have been offered a face to face  appointment.  If you need to contact the Practice, please use our online services, email or telephone us.

For more information on our online services please follow this link:>>

Do Not Enter Poster


See the latest update from Public Health Dorset on coronavirus in the local area by following this link:>>Latest updates on COVID-19 in Dorset

We are continuing to screen patients before they visit the surgery to control the spread of #coronavirus. 

We do this by sending a text message requesting patients to answer a few online questions to establish each patient’s COVID-19 status before confirming an appointment.

This procedure is especially important to help avoid a local lockdown after a recent rise in cases.  We are urging our patients to help us by responding to our text message requests.

Recently our staff have had to contact patients who have not responded, which is taking up valuable time that could be focussed on responding to other patient needs. 

Please respond to text messages that you receive from the Practice.

If you are not able to access the online link from the text message, please call us or email us as soon as possible.

If we are unable to carry out the screening process prior to your appointment, it will need to be cancelled. 

Example Text Message

GP practices in Dorset are experiencing a large amount of calls re booking COVID-19 tests.

Unfortunately, surgeries can not help as we only have access to the national portal that residents also have.

We are aware that NHS Test and Trace is working and the capacity is the highest it has ever been but there has been a significant demand for tests including from people who do not have symptoms and are not otherwise eligible.

Only get a test if you have coronavirus symptoms or have been asked to get tested. Coronavirus symptoms are:

- a high temperature
- a new, continuous cough
- a loss or change to your sense of smell or taste

For more information about coronavirus (COVID-19) please follow this link:>>to the latest NHS information and advice.


Some recent facts about the work done here at the Practice since April this year. Behind every figure is a person we care for and a person we care about. #HereForYou


Our next meeting is Thursday 19th November @ 3.30pm via video call.  Email for details. 

Notes from our previous meeting can be viewed by following this link:>>PPG Minutes

Please note there is no requirement for Face Mask Exemption Notes. 

Please note that the Practice will not be providing Exemption Notes for any patients who are exempt from wearing face coverings. The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption directly with the person questioning them (eg bus driver).

The Department of Transport has advised that public transport operators have discretion over how their staff can enforce the regulation and that if prompted by staff, passengers should explain why they are exempt from the regulation - but they are not required to produce a doctor's note.

Government advice on face coverings and exemption badges can be found by following this link:>>Face coverings: when to wear one and how to make your own 

Have you tried the NHS App yet?

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.  You can download the NHS app to access advice and our online services.  For more information please follow this link:>>

Staff News

Accountable / Named GP for All Patients

The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP.

Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice.

For convenience, if you have a medical card your Accountable GP will be the named doctor you are registered with. Patients registering over the last 2-3 years will not have received a medical card as these are no longer routinely sent when registering with a new GP.

However, the practice does keep a record of your registered (accountable) GP. If you wish to be told the name of your Accountable GP, please ask the receptionists when you are next in the surgery. Please note: there is no need to telephone the practice for this information.

Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request. Having a named GP does not prevent you from seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.

Health News from the BBC and the NHS

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NHS Choices Behind the Headlines
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