Text Messaging Service

The Cranborne Practice provides patients with a text message service, where we are able to send text message reminders to patients for forthcoming Text Messaging Serviceappointments. We send out a reminder a confirmation of your appointment date and time, a reminder a week prior to your appointment and then a further reminder 2 days prior to your appointment.

If you have provided us with a mobile number then you will automatically receive a text message for any forthcoming appointments, but if you decide you don't want to receive this service then please reply to the text message with the word STOP, and we will then update your notes to stop you receiving any further text messages from the Surgery. 

If you receive an appointment reminder you are given the option of cancelling your appointment by replying to the text reminder with the word CANCEL, which will automatically update our appointment system, but this must be done at least 24 hrs prior to your appointment.

The Cranborne Practice also sends out text messages for the NHS Friends and Family Test (FFT), which was created to help us understand whether patients are happy with the services provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment.  More information of FFT can be found by following this link:>>NHS Friends and Family Test

 

 



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